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Terms and Conditions

Print Solutions
Western Industrial Estate
Dublin 12.
Telephone: 01 4565788
Fax: 01 4098072 

General Data Protection Regulation (GDPR) comes into effect on 25th May 2018 and emphasises transparency, security and accountability by data controllers, while at the same time standardising and strengthening the right of European citizens to data privacy.

At Print Solutions, through the course of our day to day business and transactions, we will have collected information about you or your business and under GDPR we need to disclose how that information is held, processed and managed.

For business reasons, we hold the following information on our ERP system

  • Name
  • Address
  • Contact phone numbers
  • Email address
  • Credit balance
  • Eircode
The information is held on a secure password protected network at our office in Dublin. Information is held for day to day business reasons to enable contact between our office and yours and to ensure we can dispatch items to you like statements, invoices and also for sales related promotions and special offers. By now, you will have received a copy of our GDPR email asking for your permission to continue including you on our email promotions special offers.

Your rights to information
Only employees of our business have access to information. Other entities who would see this information are professional auditors who would access this information within the confines of our building in a secure environment.

You can at anytime, make a request to see the information we hold about your account. For easy access, why not receive a login code to our web site where you can view the same information that we have on our internal ERP system. This will appear under the ‘DASHBOARD’ tab when you login to our web site.
Rights for individuals under the GDPR include:

  • subject access
  • to have inaccuracies corrected 
  • to have information erased 
  • to object to direct marketing 
  • to restrict the processing of their information, including automated decision-making 
  • data portability
If you ask us to update, remove of delete information about you, we will comply with your request within 28 days. Further information about GDPR can be obtained by contacting our office on 01 409 8000 or by contacting

Pricing and Content on this web site (disclaimer)
The Print Solutions web site is constantly evolving, new products are imported regularly, new categories are added and new sections are created. We always do our best to ensure that product information and product pricing is accurate and valid. Due to the technical architecture employed throughout this web site, on occasions there can be a small delay in updating content and pricing from our main ERP system to our web site. Similarly, our web site relies on software and software architecture to display correctly. It may happen on occasion that product text appears truncated, images do not appear, a download link may not function or a price may be out of date or display incorrectly. We monitor the site regularly and always endeavor to repair or update any bugs as quickly as we become aware of them. This simply means that an incorrect price can exist, a glitch may exist or a link may not work. If you make us aware of it, we'll fix it immediately. In using our web site, you accept that these items may occur. 


All transactions will be conducted under our Terms and Conditions of Sale and Purchase (a copy of which is available on request), and we would bring to your attention that such Terms and Conditions include a Retention of Title Clause, full details of which are set out below:

a.) The ownership of the property in the goods shall remain in the company until the full price of the goods has been received by Print Solutions (the Company).

Until payment, the Purchaser shall keep the goods separate and store them in such a way that they are identifiable as the property of the Company. Until the property and the goods passes to the Purchaser, the Purchaser shall hold them as bailee for the company and as such be bound by all the fiduciary obligations arising out of such bailment. Notwithstanding the foregoing, the Purchaser shall be entitled to sell the goods but the Purchaser, in his fiduciary capacity as bailee, shall be bound to account fully to the Company in respect of the proceeds segregated in a separate account.  The said duty to account is absolute and shall arise on every resale of goods which have been supplied by the Company to the Purchaser and shall not be deemed to be waived whether the resale shall occur within the period of credit granted by the Company to the Purchaser or otherwise.

b.) The Company reserves the right to repossess any goods sold hereunder to the Purchaser in respect of which payment is overdue and thereafter to resell the same.

For this purpose, the Purchaser hereby grants an irrevocable right and licence to the Company through its servants and agents to enter with or without vehicles upon all and any premises on which such goods may be located.

c.) Notwithstanding any of the foregoing, nothing in these Conditions of Sale shall be construed so as to create a Contract of Agency between the Company and the Purchaser vis-à-vis any third party and the Purchaser shall at all times resell goods sold to it by the company as a principal in relation to such a third party.

d.) Any problems with invoices must be notified to the Accounts Department within 3 working days of receipt of Invoice. 

Invoices cannot be held for payment after 3 working days without notification to the Company.

e.) Please note that in the event of any sums of money not being paid by the Purchaser to the Company within fourteen days of the due date for payment of such sum the Purchaser shall pay interest to the Company upon any such sum from the due date until the actual date of payment at a rate provided by the European Communities (Late Payment in Commercial Transactions) Regulations 2002 (SI 388 of 2002).

Methods of Payment for Cash Customers:

We accept the following methods of payment:

  • Cash
  • Credit card/ Debit Card
  • Bank Transfer - If paying by bank Transfer, goods will be released once the funds reach our bank account. Please note as we are Bank of Ireland transfers from other banks can take up to 3 working days.
Delivery Times:

In using our web site, customers are subject to the delivery terms of the web site. Print Solutions uses external carriers for delivery of goods (not our own fleet). Same day delivery is not guaranteed for any order but if an order is placed early in the morning, there is every possibility that it may be delivered dame day in Dublin. Same day delivery is not guaranteed however.

Customers should be aware that there are a multitude of factors that can affect delivery including weather, traffic congestion and other elements outside our control. Track and Trace is not currently available through our web site but if you have any queries in relation to this, you may contact our office on 01 409 8000 and we will be our very best to service your enquiry.

Damaged Delivery:

If you have received a delivery from our courier and the material is damaged, the drivers manifest must be clearly indicated with explanation of damage of material and signed for, the Customer Service Department must be notified immediately, contact number 01 4098000, press 1 for sales.

Goods Return Procedure:

If you are looking to return material back to us which you no longer want, the material must be in its original packaging and not opened or used. There will be a 10% re-stocking fee applied. If the material is not in the original packaging a 15% re-stocking fee will be applied. We must be informed within two days of receiving the material. The material needs to be returned within 10 working days. Once the material arrives back to Print Solutions, material will be inspected to ensure that it is in good condition. If material is not in good condition, credit will be refused. If your order is incorrect we must be informed of this immediately. Print Solutions are not liable for late delivery or short delivery of material.

Please note:
Where goods have been ordered / purchased from Print Solutions and have been cut or processed (fabricated etc.) as per the original order instruction received from you / your company, these goods cannot be returned.

Faulty Material:

If you have received material and if you believe that the material might be faulty, you must contact Customer Service immediately, below is an outline of guidelines to be followed.

  • Complaint form will be sent to you, this must be filled out with all relevant information. 
  • Batch details from the material must be provided. 
  • Unprinted sample and sample print of material must be sent back to us. 
  • The fault must be identified in the material.
When all relevant information is received with virgin sample and printed sample of material, then all samples and information will be sent back to our supplier for material to be tested. Once we have received feedback from our supplier we will then pass any information onto you, if a credit note is being processed for material then a credit note will be issued to our customer. Please note that Print Solutions are not liable for any indirect or economic loss arising from Faulty material. Customer Service Department must be informed before any material is sent back to Print Solutions. If material is sent back before Customer Service Department is informed material may be refused. Ownership is not transferred until goods are paid for in full.

Print Solutions will always endeavour to provide a quality service to our customers. For any queries relating to the above, please contact us on 01 409 8000