Western Industrial Estate
Telephone: 01 4565788
Fax: 01 4098072
At Print Solutions, through the course of our day to day business and transactions, we will have collected information about you or your business and under GDPR we need to disclose how that information is held, processed and managed.
For business reasons, we hold the following information on our ERP system
- Contact phone numbers
- Email address
- Credit balance
Your rights to information
Only employees of our business have access to information. Other entities who would see this information are professional auditors who would access this information within the confines of our building in a secure environment.
You can at anytime, make a request to see the information we hold about your account. For easy access, why not receive a login code to our web site where you can view the same information that we have on our internal ERP system. This will appear under the ‘DASHBOARD’ tab when you login to our web site.
Rights for individuals under the GDPR include:
- subject access
- to have inaccuracies corrected
- to have information erased
- to object to direct marketing
- to restrict the processing of their information, including automated decision-making
- data portability
CONDITIONS OF SALE - PRINT SOLUTIONS
All transactions will be conducted under our Terms and Conditions of Sale and Purchase (a copy of which is available on request), and we would bring to your attention that such Terms and Conditions include a Retention of Title Clause, full details of which are set out below:
a.) The ownership of the property in the goods shall remain in the company until the full price of the goods has been received by Print Solutions (the Company).
Until payment, the Purchaser shall keep the goods separate and store them in such a way that they are identifiable as the property of the Company. Until the property and the goods passes to the Purchaser, the Purchaser shall hold them as bailee for the company and as such be bound by all the fiduciary obligations arising out of such bailment. Notwithstanding the foregoing, the Purchaser shall be entitled to sell the goods but the Purchaser, in his fiduciary capacity as bailee, shall be bound to account fully to the Company in respect of the proceeds segregated in a separate account. The said duty to account is absolute and shall arise on every resale of goods which have been supplied by the Company to the Purchaser and shall not be deemed to be waived whether the resale shall occur within the period of credit granted by the Company to the Purchaser or otherwise.
b.) The Company reserves the right to repossess any goods sold hereunder to the Purchaser in respect of which payment is overdue and thereafter to resell the same.
For this purpose, the Purchaser hereby grants an irrevocable right and licence to the Company through its servants and agents to enter with or without vehicles upon all and any premises on which such goods may be located.
c.) Notwithstanding any of the foregoing, nothing in these Conditions of Sale shall be construed so as to create a Contract of Agency between the Company and the Purchaser vis-Ã -vis any third party and the Purchaser shall at all times resell goods sold to it by the company as a principal in relation to such a third party.
d.) Any problems with invoices must be notified to the Accounts Department within 3 working days of receipt of Invoice.
Invoices cannot be held for payment after 3 working days without notification to the Company.
e.) Please note that in the event of any sums of money not being paid by the Purchaser to the Company within fourteen days of the due date for payment of such sum the Purchaser shall pay interest to the Company upon any such sum from the due date until the actual date of payment at a rate provided by the European Communities (Late Payment in Commercial Transactions) Regulations 2002 (SI 388 of 2002).
Methods of Payment for Cash Customers:
We accept the following methods of payment:
- Credit card/ Debit Card
- Bank Transfer - If paying by bank Transfer, goods will be released once the funds reach our bank account. Please note as we are Bank of Ireland transfers from other banks can take up to 3 working days.
If you have received a delivery from our courier and the material is damaged, the drivers manifest must be clearly indicated with explanation of damage of material and signed for, the Customer Service Department must be notified immediately, contact number 01 4098000, press 1 for sales.
Goods Return Procedure:
If you are looking to return material back to us which you no longer want, the material must be in its original packaging and not opened or used. There will be a 10% re-stocking fee applied. If the material is not in the original packaging a 15% re-stocking fee will be applied. We must be informed within two days of receiving the material. The material needs to be returned within 10 working days. Once the material arrives back to Print Solutions, material will be inspected to ensure that it is in good condition. If material is not in good condition, credit will be refused. If your order is incorrect we must be informed of this immediately. Print Solutions are not liable for late delivery or short delivery of material.
If you have received material and if you believe that the material might be faulty, you must contact Customer Service immediately, below is an outline of guidelines to be followed.
- Complaint form will be sent to you, this must be filled out with all relevant information.
- Batch details from the material must be provided.
- Unprinted sample and sample print of material must be sent back to us.
- The fault must be identified in the material.
Print Solutions will always endeavour to provide a quality service to our customers. For any queries relating to the above, please contact us on 01 409 8000